This is the "wpengine" admin user that our staff uses to gain access to your admin area to provide support and troubleshooting. It can only be accessed by a button in our secure log that auto generates a password and dumps that password after the staff member has logged in. We have taken extreme measures to ensure that our own user is not going to be misused to harm any of our clients sites.
Stayed there 6/8/2018 and I have to say they had the best WiFi of any place we have stayed in the last 3 years. Stephanie was very helpful and friendly on the phone. Being next to the interstate was no big thing and the noise was not like some had said, they must have been in tents or something, we had no problem. Will stop again if back this way again.